About Interscale
Imagine a world where technology not only solves business problems but also protects our planet. This vision drives Interscale, an IT provider for the construction industry. They prove that powerful tech and a sustainable future can go hand in hand.
Under the leadership of Director Handy Kosasih, Interscale has successfully supported over 100 businesses and government organizations, including renowned names such as Honeywell, Hickory, UGL, McCorkell Constructions, CHT, and Kapitol Group.
Their high-profile clients demanded the very best. This pushed Interscale to build an IT foundation that was secure, reliable, and scalable from the start. They needed a system that could handle massive, data-sensitive projects without any delays or risks.
So, how did they achieve this? Discover how Interscale’s partnership with Cloudways helped them overcome critical hosting challenges. Read their case study to see how they deliver top-tier, sustainable Architecture, Engineering, and Construction (AEC) IT services.
Cloudways: What inspired the founding of Interscale, and how does your focus on sustainability and cross-industry expertise shape your IT service delivery?
Handy Kosasih: Interscale was founded on the belief that IT services should not only solve technology-related business problems but also contribute to a more sustainable future. This idea aligns with the current focus of the Architecture, Engineering, and Construction (AEC) industry: that all projects must prioritise sustainability.
As a Managed Services Provider (MSP) specialising in AEC, Interscale’s focus on sustainability means we prioritise solutions that minimise environmental impact.
– The Interscale team, dedicated to delivering sustainable and enterprise-grade IT services to the Architecture, Engineering, and Construction (AEC) sectors.
Some of the concrete initiatives we provide to support AEC include services such as BIM management and Revit Family creation. We also encourage clients to adopt cloud technology, as it can significantly support sustainability in the construction industry, for example, by increasing operational efficiency, reducing energy use, and optimising resource management through digital platforms.
This approach enables us to provide innovative and responsible IT services.
Cloudways: How did the technical demands of high-profile customers influence your early hosting requirements and infrastructure decisions?
Handy Kosasih: Supporting our high-profile customers through our managed IT services set a high benchmark for how we approached hosting and infrastructure. Our strict requirements around security, compliance, and continuity pushed us to design environments that were resilient and enterprise-grade from the start.
– Interscale provides end-to-end support for networks, systems, and users, ensuring your business operations stay stable with Cloudways as the trusted hosting partner.
Those same standards have since carried over into the AEC sector, where large projects also demand secure collaboration, reliable access to BIM models, and strict adherence to regulatory frameworks.
Cloudways: Can you elaborate on the pain points you encountered with previous hosting providers, particularly when managing data-sensitive projects for government or healthcare clients?
Handy Kosasih: When working with government and healthcare clients, data sensitivity is always the top priority. With our previous hosting providers, we ran into several recurring challenges.
Security and compliance were the first challenges. The platforms we used didn’t always provide the frameworks we needed, so our team had to build additional layers of control just to meet regulatory requirements.
On top of that, server scalability was another pain point. Setting up or expanding environments for large, data-heavy projects often took more time and effort than clients were comfortable with. And because so much of the monitoring, patching, and backup management fell on our internal team, we were spending more energy maintaining infrastructure than helping clients move forward.
– Scale your server easily with Cloudways’ Vertical Scaling. Adjust CPU, RAM, and storage as needed to match your requirements, with flexible pricing for both hourly and monthly options.
These experiences made it clear that we needed a hosting partner who could deliver managed security, reliability, and scalability out of the box, while also reducing the operational load on our team. That’s exactly what we found with Cloudways.
Cloudways: Why did scalability and compliance become non-negotiable factors in your search for a new hosting solution, and how did Cloudways address these needs?
Handy Kosasih: Scalability is the backbone of enterprise IT. When we work with Australian clients, we can’t risk encountering platform limitations mid-project. The same applies to compliance, which is critical in, for example, the construction industry, which is one of our focuses.
In the construction industry, non-compliance can be devastating. Regulators have issued millions in fines for unlicensed work and code breaches, with some contractors even losing their licenses and halting operations.
Beyond penalties, expired permits or missing safety plans can shut down sites, causing costly delays. Reputational damage makes winning future projects harder, and the biggest risk is safety, where overlooked compliance can lead to serious accidents.
Cloudways gives us confidence in a seamlessly scalable infrastructure while maintaining compliance across multiple industries. This platform also simplifies auditing and reporting, which is crucial when interacting with regulatory bodies.
Cloudways: In what ways did Cloudways’ integration with AWS and VMware align with your team’s certifications and hybrid-cloud strategy for enterprise transformations?
Handy Kosasih: Our team holds multiple certifications across AWS, VMware, and Microsoft, so we needed a hosting partner that aligned with that skillset.
Cloudways’ integration with AWS and VMware fit directly into our hybrid-cloud strategy, enabling us to combine public cloud agility with private cloud control. This compatibility helped us accelerate enterprise transformation projects without retraining or adding unnecessary complexity to our operations.
– Deploy your applications with ease on Cloudways. Select your server, choose the right application stack, and experience fast, secure performance with leading IaaS providers.
Cloudways: Describe a scenario where Cloudways’ uptime and server performance directly impacted a critical client project or deadline.
Handy Kosasih: We support a large construction company that uses Autodesk Construction Cloud to coordinate multiple project sites. The platform needed to remain online 24/7 to allow architects, engineers, and contractors real-time access to BIM models, compliance documents, and any updates.
Any downtime would disrupt site coordination, delay safety reporting, and delay procurement schedules. This costs clients a lot of time and money. With Cloudways’ uptime and performance, their system ran smoothly even during peak demand, ensuring targets remained on track and project teams remained aligned.
Cloudways: How has Cloudways streamlined collaboration across your geographically dispersed teams in Australia, Indonesia, and Singapore?
Handy Kosasih: Cloudways has given my teams in Australia, Indonesia, and Singapore a centralized platform to manage infrastructure. Instead of dealing with fragmented systems or manual handovers, everyone can access the same dashboard, monitor performance, and make updates in real time.
This has reduced delays, improved visibility across projects, and allowed us to collaborate seamlessly despite being in different time zones. For us, it means less time on administration and more time focusing on delivering value to our clients.
Cloudways: What measurable impact has Cloudways had on Interscale’s operational efficiency, client trust, or ability to pursue large-scale digital transformations?
Handy Kosasih: With Cloudways, we’ve reduced infrastructure management time by nearly 40%, which frees up resources to focus on innovation instead of firefighting.
Uptime consistency has strengthened client trust, especially in regulated industries. Most importantly, Cloudways has enabled us to confidently take on larger digital transformation projects without worrying about hosting bottlenecks.
Cloudways: As a sustainability-driven organization, how does Cloudways support your net-zero goals compared to other hosting platforms you’ve evaluated?
Handy Kosasih: Sustainability is core to our work in the AEC sector, where clients are under constant pressure to deliver greener projects. With some hosting providers, sustainability felt like an afterthought, which didn’t align with our net-zero goals.
Cloudways takes a different approach.
By building on cloud providers that invest in renewable energy and efficient data centers, and by giving us the flexibility to scale resources up or down on demand, they help us cut waste and reduce our digital footprint. It means our infrastructure decisions now support the same net-zero values we encourage our clients to adopt.
Cloudways: Would you recommend Cloudways to other IT service providers in sectors like construction or healthcare, and what key advantages would you highlight?
Handy Kosasih: Absolutely. If you’re an IT service provider looking for a partner that combines scalability, compliance, and sustainability, Cloudways is a strong choice. Their platform has enabled Interscale to deliver enterprise-grade solutions without compromising on agility, security, or environmental responsibility.
I’d recommend them to any provider serious about growth and client trust, especially for MSPs that focus on crucial industries.
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