Cloudways Copilot Terms and Conditions
Last Updated on January 1, 2025
1.Acceptance of Terms
- By signing up to use the
Cloudways service, you acknowledge and agree that we will use system and
application logs, server and application configuration details, and other
technical details for Cloudways Copilot to be able to troubleshoot critical
server and application issues and provide you additional insights in the event
of an issue with your server or application.
2.Description of General Availability
- Cloudways Copilot
leverages OpenAI’s language model (LLM) to provide insights into server and
application issues by analyzing server and application-level logs. Cloudways
Copilot also offers the capability to Smartfix an issue where Cloudways Copilot
will attempt applying the fix, subject to user’s consent. Cloudways Copilot is
generally available for all our existing and new users, meaning it will be
activated by default on for all the Cloudways users.
3.Data Usage and Privacy
- You authorize Cloudways to
access and share your server and application-level logs with OpenAI-based
language models to generate insights into performance issues and service
outages.
- All server and application
logs shared with the LLM will be used solely for the purpose of generating
insights and recommendations to enhance the performance and reliability of your
application.
- You may opt out of having
Cloudways Copilot access to your server or application-level at any time by
deactivating Cloudways Copilot from its settings page. Upon deactivating,
Cloudways will cease using your data for AI insights.
- Upon opting out of
Cloudways Copilot, Cloudways will cease using your logs for generating insights,
and any data previously shared will not be used for future analysis.
4.Data Security
- Cloudways is committed to
ensuring the security and confidentiality of your data. We implement
industry-standard security measures to protect your server and application logs
during transmission and storage while using Cloudways Copilot.
- However, you acknowledge
that despite our efforts, no method of data transmission or storage is
completely secure, and Cloudways does not guarantee absolute security.
5.Accuracy of Copilot Insights and Smartfixes
- Cloudways Copilot aims to
provide useful insights into server and application performance issues; however,
you acknowledge and accept that:
- The insights generated by
Cloudways Copilot may not always be accurate, complete, or up to date.
- Cloudways Copilot’s
recommendations are based on the analysis of the data provided and are for
informational purposes only. It is your responsibility to validate and act on
any insights or recommendations.
- The Smartfix action cannot
be undone and it may not always result in the issue getting resolved
- Cloudways is not liable
for any actions taken, by you or anyone on your behalf, based on the
AI-generated insights.
6.Credit Expiration
- Monthly credits expire at
the end of each calendar month if unused
- Unused credits are not refundable nor do they roll over to the next month
7.Opt-Out and Termination
- You may deactivate
Cloudways Copilot at any time from the Copilot settings screen. Upon opting out,
Cloudways will cease using your data for AI insights.
8.Feedback and Improvements
- As a user of Cloudways
Copilot, you will be asked to provide optional feedback for AI insights and
Smartfixes for each incident. The feedback will be gathered with an aim to
improve the feature for you and other customers. You grant Cloudways the right
to use any feedback or suggestions provided without any obligation to you.
- Your feedback will help us
refine Cloudways Copilot and prepare it for broader use cases.
9.Governing Law
- These terms and conditions
shall be governed by and construed in accordance with the laws of the state of
Colorado, without regard to its conflict of law principles.
10.Acceptance of Terms Again
- By signing up for
Cloudways, you acknowledge that you have read, understood, and agree to be bound
by Cloudways Copilot terms and conditions.
Cloudways Copilot Starter Plan – Terms and Conditions
1.Promotional Offer Details
- a.Offer: 5 free AI Insights credits monthly + 2
free SmartFix resolutions monthly, valid for 12 months from the day it is enabled
2.Promotion Period
- a. This promotion begins from the day
Cloudways Copilot is enabled to the user and remains valid for 12 months, and is open to
all active Cloudways customers with paid Cloudways Flexible hosting
plans.
3.Eligibility Requirements:
- The promotional offer will
automatically be enabled for customers who:
- a. Have an active Cloudways Flexible hosting
plan during the promotion period; and
- b. Maintain an active account in good standing
to be eligible for the promotional benefits each month
4.Promotional Benefits
- a. Promotional benefit is limited to:
- i. 5 Copilot AI Insights credits per
month (renewable monthly for up to 12 months from the day it is enabled)
- ii. 2 SmartFix automated resolutions
per month (renewable monthly for up to 12 months from the day it is enabled)
- b. Promotional benefits are automatically
applied to eligible accounts each month
5.Restrictions and Exclusions
- a. This promotional offer excludes:
- i. Customers only using Cloudways
Autonomous hosting plans
- ii. Suspended, deactivated or trial
accounts
- b. Promotional benefits cannot be transferred
between accounts
- c. Promotional benefits cannot be exchanged for
cash value
- d. Additional credits and resolutions beyond
the promotional allocation will be charged at standard plan rates
6.Credit Expiration
- a. Monthly promotional credits and resolutions
expire at the end of each calendar month if unused
- b. Promotional period ends after 12 months from the day it is enabled
- c. Unused promotional credits and resolutions
are not refundable nor do they roll over to the next month
7.Additional Terms
- a. Promotion is subject to DigitalOcean’s
Promotional Credit Terms
- b. Cloudways reserves the right to modify or
terminate this promotion at any time without prior notice
- c. Standard Cloudways Terms of Service apply to
all Copilot usage
- d. One promotional offer per customer
account
- e. This offer cannot be combined with other
Copilot promotions
