One thing that has always been deeply loved by Cloudways users is our technical support. With fast response times, Cloudways’ expert 24/7 human support has been a partner in our users’ growth from day one, handling technical issues so users can focus on their businesses.
Today we’re proud to announce Cloudways Copilot in general availability, empowering users to resolve server issues faster at the speed of AI. Users generally used to spend around 30-40 minutes with our human support team to troubleshoot and resolve their issues manually. Now, users can resolve common server issues in approximately 5-6 minutes on average on their own with Cloudways Copilot’s AI insights and SmartFix. We’re deploying AI where it’s most meaningful to our customers and giving them time back to focus on what matters.
What This Means for You as a Cloudways User
In practical terms, instead of opening a chat dialogue with support to discuss a server issue, you now have access to detailed, proactive AI insights through platform alerts and into your inbox when an issue is detected. AI insights can tell you what went wrong, what caused the problem, and provide a suggested step-by-step resolution guidance for you to take action.
We didn’t stop there. With the general release of Cloudways Copilot, users can also automatically resolve these issues through our Copilot SmartFix feature.
For Agencies and Developers who manage hundreds of sites on Cloudways, this can be game-changing. With Cloudways Copilot and Copilot SmartFix we’re handing you the tools to manage technical issues using automation, freeing up your time to focus on mission critical business management and development tasks.
Rollout Details & Free AI Copilot Credits
Cloudways Copilot is now available immediately with all new paid accounts of Cloudways Flexible plans and is gradually being rolled-out in phases through September 30th to all existing Cloudways Flexible users. Our Public Preview users have priority access and are part of the first batch of existing users who can access the full feature capability.
As a launch exclusive, for a limited time, every Cloudways customer receives 5 free AI credits monthly (good for 5 detailed Insights), plus 2 Free SmartFixes (for automated issue resolution). This promotional offer will continue for 6 months, giving you plenty of time to experience Cloudways Copilot.*
From Public Preview to General Availability: A Recap
When we launched Cloudways Copilot in Public Preview six months ago, users who took part in our early preview program got to experience exactly how powerful AI-powered managed hosting can be. Here’s a peak into the impact it created for them:
- 13,000+ insights generated for customers in Public Preview
- Insights showed 90%+ diagnostic accuracy rate across monitored use cases during preview period
- Automated troubleshooting insights helped users resolve issues in around 5-6 minutes
Hear directly from one of them:
“Cloudways Copilot has transformed how we manage 180+ sites by providing automated AI insights with specific solutions for issues, saving our team 15 hours in just the last month. Instead of spending hours debugging, we now get detailed breakdowns that help us quickly resolve problems…”
Jonathan Sokol,
Founder & CEO, Mint Media
What’s Included & What’s New
As part of the broader DigitalOcean Gradient™ AI Platform, Cloudways Copilot benefits from enterprise-grade AI infrastructure, while remaining perfectly tailored to the managed hosting experience our customers expect from Cloudways.
Here’s a closer look at Cloudways Copilot current features and how they work:
AI-Powered Insights for Troubleshooting
Every server issue pertaining to user’s Webstack, Host Health, Disk Inodes, Disk health & backups now comes with intelligent analysis that goes beyond basic error reporting. Cloudways Copilot’s AI is designed to examine issues when they happen and deliver comprehensive insights that pinpoint not just what happened, but why it happened. You’ll receive detailed breakdowns covering root cause analysis and step-by-step resolution recommendations.
SmartFix: One-Click Automated Resolution
The most requested feature from our preview users is now part of the Cloudways Copilot feature set. SmartFix takes Copilot from automated diagnosis to automatic resolution, allowing you to resolve common server issues with a single click.
Here’s how the complete Copilot workflow works:
- Issue Detection: Copilot identifies a problem (e.g. disk space, webstack failure, etc.)
- AI Insight: AI determines what is causing the problem and generates detailed insights
- Manual Recommended Resolution: Shows you exactly what steps to take to resolve the problem manually
- SmartFix: One-click “SmartFix” lets you automatically apply the steps needed to resolve the issue after you verify its actions
We’re Just Getting Started
Cloudways Copilot represents the first major milestone in our journey towards intelligent managed hosting. While competitors focus on AI website building tools, we’re integrating AI directly into the core of our hosting experience, making managed hosting itself even smarter.
In the coming months, we plan to make future announcements around:
- AI insights for app specific issues
- Bulk actions across sites for repetitive tasks
- Automated testing and other developer workflows
Getting Started with Copilot
Cloudways Copilot is now activated by default on all new paid accounts with Cloudways Flexible plans, including 5 free Cloudways Copilot AI Insights credits, plus 2 Copilot SmartFixes*.
For existing customer accounts, Copilot is being made available in phases. The complete roll out is scheduled to conclude at the end of September 2025.
Ready to Experience Intelligent Hosting?
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*Read Promotions terms and conditions here
Suhaib Zaheer
Suhaib Zaheer is the Senior Vice President and General Manager of Managed Hosting at DigitalOcean. With extensive experience working with some of the world’s largest web hosting companies, Suhaib is dedicated to delivering innovative managed hosting solutions that foster growth and scalability for Cloudways customers.
